Policies and Guarantees
Idaho Poop Scoop Policies:
Idaho Poop Scoop takes the privacy of our clients very seriously. We will never sell or distribute any of your information to any other company.
Your financial information is secured and encrypted by a trusted and established payment gateway. Idaho Poop Scoop does not and cannot access your financial information.
Your contact information will be stored by Idaho Poop Scoop solely for the purpose of contacting and communicating with you.
Any customer is free to cancel their subscription with Idaho Poop Scoop at any time for any reason. Although we never want to see a customer leave, we believe that leaving should be a straight forward process. Simply send us a message through our contact page requesting that your subscription be canceled.
How to handle the first scooping is a difficult problem. Some yards we visit the first time are relatively clean and have been scooped regularly, while others are quite “loaded” and have not been scooped for months. Instead of trying to charge some customers more and some customers less, we decided to put a simple time cap on how long we scoop poop on the initial visit. Normally we can scoop a yard in under 10 minutes. Therefore, we decided to put a time limit of 25 minutes per yard. If we are not able to get all of the poop in 25 minutes, then we will put in another 25 minutes the next week. Using this policy, we should be able to get any yard completely clean in two or three weeks at the most.
We leave all gates as we found them. For long time customers, if we see a gate open that is usually shut, then we will do our best to mention it when we text you that we are leaving the property.
Unfortunately, sometimes we run into yards that have long grass, untrimmed bushes, etc. Although we will work hard to find all the poop we can, our official policy is to only scoop the dog poop that we can see. If there is dog poop hidden under grass, shrubs, or other objects, then we cannot guarantee that we will get it.
The employees of Idaho Poop Scoop will never enter or pass through the home of one of our clients unless explicitly asked to by the owner of the home. Even then, our strong preference is to never enter the residence of a client. We feel that this is the best policy for all parties for reasons of safety, liability, etc.
If a client is not able to be scooped for reasons that are not the fault of or under the control of Idaho Poop Scoop (locked gates being the most frequent example), then the client shall be refunded 50% of their latest payment. However, if the client gives Idaho Poop Scoop over 1 days notice about not needing to be scooped, then a full refund will be given.
Terms and Conditions – Idaho Poop Scoop Inc.
The Client is hereby contracting with Idaho Poop Scoop Inc. (The Company) to remove and/or dispose of dog poop from the premises designated in the address line above.
The Company shall carry out and complete the work in a workman like manner and shall have no obligation to execute any additional work unless otherwise agreed in writing between the parties. The Client understands that the Company will be communicating with them about work related issues via email, text, and phone calls, and hereby consents to that communication.
Access to Property:
The Client hereby gives permission to the Company to pass through yards, gates, alleyways, etc. in order to perform the work. Furthermore, the Client vows that it has the legal authority to grant this permission to the Company.
The Client understands that the Company may hire independent contractors to perform the work.
We ask that the Client ensures there is adequate access to the Site e.g. that all vehicles and other obstacles are removed, that gates, doorways and passages are clear of obstruction and unlocked, that neighbors are notified where access is required to carry out the work. Furthermore, if adequate access is not provided, the client hereby clears the Company of any and all liability that may arise from the Company’s attempts to pass through/by/over/under obstacles in order to perform the work.
The Client is responsible for obtaining any necessary permits or consents required for any work to be performed by the Company (both governmental and private). The Client represents and warrants the Company that all permits and consents have been obtained prior to the scheduled commencement of any work and that the work contained in this agreement is permitted by all applicable laws.
Limitation of Liability:
The Company hereby excludes liability to the Client for any loss, cost or damage of any kind arising out of or as a consequence of its failure to perform or complete the Work by reason of matters beyond the Company’s control and which it could not have reasonably foreseen at the date of the Contract. Furthermore, the client understands that the work done at their property may be performed by independent contractors who are not employed by the company, and therefore agrees to not hold the Company liable for any damages caused or done by an independent contractor. Furthermore, the client hereby recognizes and agrees to hold neither the Company nor any contractors working with/for the Company liable for any accidental damages caused, either directly or indirectly, to the Clients property. This includes, but is not limited to, damage to gates, fences, sprinklers, grass, pets, gutters, etc. Only in conditions of intentional damage could the contractor or the Company, whichever is performing the work on the date when the damage occurred, be held liable.
The Client understands and hereby agrees to and gives permission to the Company to charge the credit or debit card provided in the payment section of this form.
The Client understands that for subscription customers, a recurring payment will be charged to this credit or debit card every 7 or 14 days, depending upon your subscription, without notice or invoice. The Company shall not be held liable for any fees incurred by the client as a result of this automatic recurring payment.
All payments shall be charged and made in US Dollars.
Solely the Company shall receive payments for the work. The Client shall not attempt to pay any contractors hired by the Company with cash, cheque, or any other means of payment.
Injuries to the Company’s Employees or Contractors:
The Client agrees to pay for any and all damages suffered by the Company, the Company’s Employees or any Contractors hired by the Company in the event of any of these entities being injured by the Client’s dog, cat or any other animal on the premises. Furthermore, if any of these entities are injured while on the premises because of negligence on the part of the client which has produced an unsafe working environment, then the Client agrees to pay any and all damages incurred by the injured entity.
Idaho Poop Scoop Guarantees:
Idaho Poop Scoop believes that communication is extremely important. After all, we will (in most cases) be entering into your back yard to scoop dog poop, and we never want to surprise or frighten anyone. Therefore, we guarantee that we will text you approximately 5 minutes before our arrival, letting you know that your yard is the next to be scooped. And we will also send you a second text as soon as we leave your property letting you know the job is done.
At Idaho Poop Scoop we guarantee that we will do our absolute best to exceed your expectations and leave you satisfied. One of our Core Principles is Hard Work. Everyone on our team is committed to working hard to serve you, and to leave your yard clean and green. If you are unsatisfied with any part of our service, please don’t hesitate to let us know by sending us a message on our contact page.